VpayAfricaSign in

Support

Getting help

Hours
Monday to Friday, 08:00 to 17:00 GMT

If a transfer has not arrived

  1. Open the activity list

    Sign in, open the wallet the money left, and choose Recent activity. Every transfer in and out of that wallet is listed there with its date.

  2. Write down three things

    • The phone number your wallet is on.
    • The date of the transfer, and the amount.
    • The number you sent to.

  3. Email or call

    Send those three details to support@vpayafrica.com, or ring +233 00 000 0000 inside the hours above.

If you cannot sign in

Signing in sends a six-digit code to your phone number. If it does not arrive, choose “Use a different number” on the code screen to start again and get a new one.

If the code is accepted and your account is on hold, sending and receiving are paused. Email or call, and we can tell you why and what happens next.